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Study finds stain removal is the top challenge in hotel laundry

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In a recent study conducted by Satisfaction Management Systems, a Minneapolis-based market research and consulting firm, 70 per cent of laundry professionals in the lodging industry said stain removal presents their biggest challenge. In response to research data and feedback from studies conducted with 300 customers, Ecolab has improved its StainBlaster product line to effectively tackle the toughest stains and help produce the best results – clean, white and soft laundry.

“With linen replacement accounting for up to 25 per cent of overall laundry costs, removing stains and extending linen life is essential in today’s lodging laundry operations,” says Jim Tarara, vice president of R&D & engineering for Ecolab’s global institutional business. “The inability to remove stains effectively not only wastes money, it can also impact guest satisfaction ratings and harm a brand’s reputation,” he adds.

Tarara added that average life of a bath towel is 50 turns, hand towels last about 25 turns and washcloths 10 turns with a ‘turn’ defined as once through the entire laundry process – sorting, pre-treating, washing, drying, folding and placing the clean linen in a guest room for use.

For a typical 150-room hotel, the average cost of doing laundry is more than US$ 200 per day. Over a year’s time, a 150-room hotel will spend approximately US$ 75,000 on its laundry operation, and of that total, about US$ 18,750 or 25 percent will be for linen replacement. By effectively removing stains, a hotel can help optimise its laundry operation and save money by reducing the need to purchase new linens.

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