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International knowledge gives professional edge

Chicago’s top-ranked hospitality school predicts international knowledge and digital branding will drive global opportunities

The Chicago-based Kendall College School of Hospitality Management has released its first-ever trends outlook for the hospitality industry in 2014.

Global going strong: International knowledge in demand

According to the World Travel & Tourism Council, the travel and tourism industry is currently among the largest and fastest-growing industries worldwide, forecasted to support 328 million jobs, or 10 per cent of the workforce, by 2022. A top 10 industry in the US, travel and tourism provides one out of eight jobs, with that number increasing at an exponential rate, adding approximately 55,000 jobs per month in 2013.

Specifically, with the US, a global travel hub, forecasting nearly a 30 per cent increase in international arrivals through 2018, and Chicago already reaching 65 per cent of its mayor’s goal of 50 million visitors by 2020 in just two years, Kendall suggests the number one trend is ‘international knowledge in demand.’

“It’s an exciting time to be part of a fast-paced and evolving industry, and it’s our goal as thought leaders to provide an unparalleled, well-rounded education that positions students ready for opportunities in the US and beyond,” says Emily Williams Knight, Kendall College president. “Chicago is one of the most vibrant hospitality and business centers in the country, so students have a unique opportunity to literally be in the centre of such a dynamic and important global industry, which ultimately gives them a professional edge.”

Not only is a global, real-world perspective incorporated into the Kendall curriculum, but as part of their training, Kendall students can earn a Glion Advanced Certificate in International Hospitality Management, giving them a unique multi-cultural perspective as well as a highly-respected international credential to help compete in an increasingly global marketplace.

Chicago will offer more than 165,000 hospitality careers by 2020, with Kendall students well poised for top positions. According to Knight, 96 per cent of December 2012 hospitality programme graduates reported finding a job in their field within six months of graduating, in positions ranging from catering manager to event coordinator to guest services agent.

Rankings mean business

Never has a user-generated online rating meant as much as it does now. The 21st century is the age of digital referrals, and the power of what’s posted on the web via user-generated review sites – digital word of mouth – can drastically impact a business’ revenue. There are 3.3 billion brand mentions in 2.4 billion brand-related conversations within the US every day, and the typical American mentions brand names 60 times per week in online and offline conversations.

Back at the bar – Traditional gets a twist

What’s currently on tap? Classic is the new contemporary, with bars serving up a renaissance of classic and pre-prohibition cocktails; Vermouth is a big hit. And one of the most classic beverages, tea, is giving cocktails a makeover. With its broad range of appealing flavour profiles and vibrant spectrum of visual characteristics, tea is being elevated to a contemporary status as mixologists and spirit bars across the country are using it to enhance their gins, rums and vodka-based cocktails. Whether it is incorporating a floral hibiscus tea to gin or a smoky lapsang souchong tea to vodka, they can add interesting subtle or assertive dimension as a complimentary ingredient. Tea offers adaptability to cold or hot and savoury or sweet cocktails making it more user-friendly and appealing to a wider audience in the market place. A traditional method of beer making from Belgium and Germany is making a comeback. The ‘sour’ element comes from the wild yeasts and natural bacterias that caused beers to taste funky prior to the advent of refrigeration. Modern brewers have learned to control this process better and the resulting beers provide intriguing flavours for the adventuresome beer drinker. These high-acid beers are great for pairing with food but less desirable for quenching your thirst alone on a hot day. Many restaurants have added sour beers to their beer lists and, with their high acidity content, chefs are happily pairing them with food like Carolina BBQ, vinaigrette dressings, deep-fried cheese curds, Tex- Mex chili or New Orleans gumbo, to name a few. Kendall recently launched in partnership with the Siebel Institute of Technology, in response to demand for beverage education and specific opportunities within the industry. The food and beverages sector is among the fastest-growing, with 75,000 new jobs created in June 2013 alone.

Sustainability is the new standard

In the US alone, hotels represent more than five billion square feet of space, nearly five million guest rooms and close to US$ four billion in annual energy use, according to the US.Green Building Council. That’s a big impact the industry can make and has made on the environment, in an effort to make sustainability the ‘new standard’ and better appeal to environmentally conscious business and leisure travellers. In fact, 2013 marks the ‘tipping point’ for sustainable hospitality, with eco-friendly practices becoming the norm, rather than the exception, so expect 2014 to see standard ‘green’ practices, products, programmes and packages. The message that sustainable practices can save money for a hotel operation has come through loud and clear. According to research released earlier this year by Travel Advisor10, 58 per cent of travellers said that they would either not pay more or expect to pay less, nearly two-thirds (62 per cent) of travellers expect hotels to have some type of environmental programme in place and the majority (84 per cent) do not see these practices as having a negative impact on comfort or luxury. The survey found that only 17 per cent of travellers would be willing to pay more for eco-features.

Room service reinvented

With room service revenue drastically decreasing – and some hotels like The New York Hilton who are forgoing the amenity later this year – the majority of hotels are dedicated to reinventing the concept, contributing to an eight per cent increase in the number of hotels offering room service from 2011-2012. Well known chef names, concept-driven restaurants and artfully crafted menu items to digital in-room dining menus and online ordering to brown-bag meal deliveries. Hotel Belmont in Dallas enlisted Chef Tim Byres, voted best southwestern chef by Food & Wine to head up Smoke, a barbecue restaurant with an emphasis on smoked and cured items. And, Omni Chicago Hotel in Chicago offers a digital in-room dining menu, which includes pictures and descriptions of each meal. The term ‘at your service’ will continue to evolve to support consumer needs for simple, fast and quality service – room service isn’t going away anytime soon.

*(ORC International – 2013 Survey)

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