SGS also partnered with Radisson Hotel Group to launch the Radisson Hotels Safety Protocol, a new programme of in-depth cleanliness and disinfection procedure
NH Hotel Group, a consolidated multinational operator and one of the leading urban hotel companies in Europe and America, and SGS, the world’s leading inspection, verification, testing and certification company, have combined their experience and knowledge in the development of a protocol of measures and assessments, which will allow the Group’s operations to be reactivated with maximum health and safety guarantees.
In order to preserve the safety of travellers and team members, as well as to comply with and generate confidence in the face of society’s new expectations in terms of hygiene and protection, NH Hotel Group and SGS are pleased to announce their collaboration on a project that redefines and extends the health protocols applicable to the operations of the Group’s hotels and that will enable them to be assessed as clean and safe environments with a view to their reopening.
The new processes, which will include the revision and adaptation of all hygiene and disinfection protocols of the facilities, specific training for employees and control and monitoring of the measures, will be implemented in the hotels so that they are ready to receive their assessment seal as they recover their activity. Effective immediately, the NH Collection Barbizon Palace hotel in Amsterdam, currently in operation, will be the first establishment where the company and SGS will apply these health standards for it to be monitored.
Ramón Aragonés, CEO, NH Hotel Group, has pointed out that, “in the current context, the company’s main determination is to provide an agile and efficient response to the security needs of travellers and internal teams during the process of hotel activity reactivation. The experience, global reach and independence of SGS as a world leading inspection, testing and certification company, will allow us to take the maximum precautions and apply specific and reliable procedures, aimed at offering safe hotels throughout all the geographies where we are present”.
Frankie NG, CEO, SGS, added, “SGS’ global leadership in the travel and hospitality sector has enabled our network of health and safety experts to develop a comprehensive and straightforward protocol to check management procedures and disinfection status of hotels. SGS’ goal is to ensure that maximum hygiene standards are met, to protect both guests as well as NH Hotel Group employees.”
Developed by specialists in verification and certification and endorsed by experts in occupational health and safety, the new measures will enable hotels to readapt their facilities’ cleaning and disinfection processes and increase staff control, hygiene and prevention initiatives, as well as reinforce procedures for food safety and space and mobility adequacy, among others. The protocols will also include the recommendations of global and local health authorities and take into account the health regulations in force in each country. The new seal will allow tourists from all over the world to know in advance of their trips those SGS-assessed hotels where the most stringent sanitary measures have been applied.
Customer experience redesign
In addition to reinforcing hygiene and disinfection measures at its hotels, NH Hotel Group is simultaneously working on redesigning its customer experience with the aim of ensuring that safety and social distancing requirements are met in its facilities. A project in which all the traditional operational processes – such as the check-in, customer service protocols or the buffet concept – are being reviewed, and in which digitalisation will play a major role. Moreover, all members of the company will receive detailed training and preventive medical evaluation controls will be carried out daily for all employees and collaborators upon their arrival at the hotels.
Well-being and safety is paramount for NH Hotel Group, which plans to involve its employees, owners, suppliers and other stakeholders in the entire process of transforming the customer experience of its hotels, with the goal of being the most reliable option for leisure and/or business travellers once normality is restored.
Recently SGS also partnered with Radisson Hotel Group to launch the Radisson Hotels Safety Protocol, a new programme of in-depth cleanliness and disinfection procedure.
Radisson Hotel Group will be introducing an official label of cleanliness and disinfection issued by SGS to ensure the highest cleanliness, hygiene and safety standards, as confirmed by SGS through a centralised validation process. Under this programme, individual hotels can receive an approval label upon completion of a comprehensive local audit including on-site testing using the latest technology.