The Montcalm London Marble Arch has launched ‘Handy’, a smartphone service to bolster their guest offering – a first for a hotel in the UK and Europe. Guests of The Montcalm London Marble Arch will be able to use Handy devices free of charge, for the duration of their stay in London, enabling them to make local and international calls to destinations including the USA, Canada, Saudi Arabia, Dubai and India and access 3G data to use the internet.
Additionally, Handy’s tailored service offers over 200 points-of-interest that include travel recommendations updated throughout the day, interactive maps, websites and a one-touch reservation option which will include access to all restaurants and major attractions.
To protect guests’ privacy, all personal information and browsing history will be cleared from the Handy smartphones when the guest is checked out of the hotel. Due to a high number of overseas business and leisure travellers increasingly struggling with their handheld devices when travelling to the UK, Montcalm have introduced the complimentary Handy smartphone service at The Montcalm London Marble Arch and soon to follow at other Montcalm hotels in the collection.
Ramesh Arora, managing director, Montcalm Hotels, said, “In the digital era, complete mobile connectivity should be a given, so we’re delighted to be the first hotel group in the UK to offer this service with the Handy smartphone. It demonstrates our commitment to putting customers first by offering them the best value during their stay, because it means our international guests can stay connected to their world, with our compliments. It’s just one of the ways we’re applying digital innovation to enhance the guest experience.”
“Handy started as a bold idea to solve a travel problem, but is now reshaping the tourism landscape. We are confident that Handy will soon be the must-have amenity for all international travellers,” said Terence Kwok, founder and CEO, Tink Labs, adding, “As the first hotel in London and Europe to provide the handy smartphone services, The Montcalm London Marble Arch is setting a precedent in creating a hassle-free travel experience for all hotel guests.”