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IRCTC ties-up with Paytm for e-catering payments

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Indian Railway Catering and Tourism Corporation (IRCTC) has entered into a tie-up with Paytm, a payment and e-commerce shopping website, for online payments of food ordered through IRCTC’s e-catering.

AK Manocha, chairman and managing director, IRCTC said, “We have roped in Paytm for providing maximum option to passengers for making online payments. Efforts are also underway to bring in some more reputed caterers into our e-catering portfolio.Our tie-up with Paytm will provide an additional payment gateway. In the new age, we have to offer passengers not only novel food options but also more convenient payment methods. The arrangement with Paytm is an effort in that direction.”

IRCTC, a public sector undertaking (PSU) of the Indian Railways, clocks 5.5 to six lakh e-ticketing bookings daily, on an average. “We send an e-mail to travelling passengers one day in advance to know whether they would like to avail the e-catering facility. Food can also be ordered on our website while booking reservations,” added Manocha.

For its e-catering facility, known as ‘Food on Track’, IRCTC has already tied-up with online delivery firm Food Panda, enabling consumers to order from a variety of cuisine options.

Manocha also informed that IRCTC is in talks with several other reputed catering companies and fast food giants such as McDonald’s, Subway, Pizza Hut, Bikanerwala, Nirula’s, Sagar Ratna, Wangs Kitchen, Sarvana Bhavan and Bittu Tikki Wala, in order to expand catering choices for passengers. It has started website integration with Domino’s Pizza for seamless order by rail travellers. Food Panda, which is already empanelled, will soon be operating on IRCTC’s website.

IRCTC’s e-catering facility surrebtly extends to 1516 trains without pantry cars. In addition, it provides station-based ‘Food On Track’ facility at 45 stations including Howrah, New Delhi, Chennai Central, Mumbai Central, Delhi, Bengaluru, Patna, Lucknow, Bhubaneswar, Madurai and Amritsar among others.



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