Hilton’s digital check-in and room selection technology is now live across more than 4,300 hotels spanning 12 brands worldwide. Following the launch of this innovation in Australasia and India on March 23, 2015, the technology is now available at hotels in Singapore, Malaysia, Sri Lanka and some properties in Thailand. This will be followed by a rapid rollout in the next few months to the rest of Southeast Asia and subsequently in China, and Japan.
Through their Hilton HHonors accounts, guests can check-in and choose their exact room from digital floor plans or lists, on desktop, tablet, and mobile devices. They will also be able to further customise their stays through these devices by requesting upgrades or making special requests for items to be delivered to their rooms, all through their personal accounts, with the simple click of a button.
Geraldine Calpin, global head- digital, Hilton Worldwide said, “Digital check-in and room selection rewards our HHonors members for their loyalty and puts our guests in the driving seat by giving them unprecedented choice and control across their entire stay. Never before have guests been able to check-in, select their rooms from a digital floor plan, and customise their rooms to be ready for arrival. We are truly revolutionising the industry, and this is just the tip of the iceberg for digital at Hilton Worldwide.”
This latest development forms part of a wider digital strategy for Hilton Worldwide. With English language interfaces for mobile room selection available in Southeast Asia, Australasia, India, and Japanese and Chinese language versions available later in 2015, Hilton Worldwide aims to enrich the travel experiences for guests of all backgrounds, visiting all corners of the world, with a simple streamlined process.