EH STAFF – Mumbai
Ginger Hotels, a part of Roots Corporation, has launched and executed a workplace efficiency programme aimed at providing the best quality service to its customers. The team undertook pilot testing in a phased manner at the Ginger properties at Pantnagar and IRCTC New Delhi recently.
Commenting on the initiative, P K Mohankumar, MD & CEO, Roots Corporation said, “While defining some of the key initiatives for the Ginger brand, the 5S team looked at the voice of the customer, customer satisfaction scores and external feedbacks from social media. After careful consideration and detail SWOT analysis the team decided to undertake the Japanese model of workplace improvement – 5S (Sorting, Set-In-order, Systematic, Standardizing and Systematic).”
“The 5S concept has had a great impact not only on areas targeted but also in the mind space of everyone involved in this process. We tested this system in Gateway Hotels in the year 2010 where the results clearly indicated the power of the concept in bringing about a change in work culture. The 5S approach has been implemented at Ginger Hotel with an aim to achieve operational excellence,” added Mohankumar.
The group aims to extend this initiative to all Ginger hotels by March 2014.