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Salil Fadnis Hotel Manager, Sahara Star

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The dynamics of the hospitality industry in 2020
The year 2020 is where hospitality industry will see major trend setting systems which will be mostly operated digitally to make the guest’s experience a memorable one. Moving towards systems that are driven by mobile, wherein guests can book rooms in real time, ordering in room services, express checkout, etc, via one mobile application.
Hospitality industry is always on a look to customise and enhance the guest experience. Athiti Devo Bhavo, the line truly defines hospitality at its best. Personalisation of experiences and reduction in delivery times will be the key to success in 2020.

Your insights on the ARRs in the city
The Average Room Revenue may or may not fluctuate upwards, in the coming year. The available room inventory has always been increasing in all segments in spite of that hotels are expected to see a spike during the festive and wedding season. The wedding season starts the year; we can expect the ARR to boost the sales in the third & fourth quarter of FY 20-21. Since Mumbai is a city filled with business centres, conferences and events give us a chance to get more guests and better utilisation of inventory.

Your management mantra
At Hotel Sahara Star we always want to give our guests the best experience, we are levitating more towards a personalised experience so that we can combine luxury living with memorable experience. We look at the small key points to have larger picture in place. First and foremost, our priority is that each guest is well looked after.

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