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Gorav Arora GM, Novotel Mumbai Juhu Beach

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The dynamics of the hospitality industry in 2020
The Indian hospitality industry has emerged as one of the key industries driving the growth of the service sector and, thereby, the Indian economy. We believe this strong growth will continue in the hospitality sector in 2020, but not without some necessary changes in order to keep up with changing trends. Digitalisation plays a big role in today’s world. It helps in timely and effective engagement with guests and establishing a stronger recall for a brand. With higher aspirations and changing lifestyle, travellers today are continuously looking at digital content to help them find newer places to explore. At Novotel Mumbai Juhu Beach, we are working towards increasing our online and social media presence in 2020, in order to reach out to the right audience.

Your insights on the ARRs in the city
Being the commercial capital and Bollywood hub of India, Mumbai is a significant destination for travellers. It is popularly known as the “City that never sleeps” and is frequented by a large number of tourists looking for both business and leisure opportunities. With the large number of people visiting Mumbai on a regular basis, we can expect an increase in ARRs in the city in 2020 due to high
demand.

Your management mantra
It is important to have an innovative approach and keep engaging with new trends in order to capture the attention of the audience. I believe it is passion and enthusiasm for work, and diligence and honesty that will help any individual to succeed.

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