By J W “Bill” Marriott, Jr
In Without Reservations, hotel industry icon, J W “Bill” Marriott, Jr, shares the story of Marriott International which began as a family-run root beer stand and grew into a leading global hotel company. In 1927 newlyweds J Willard and Alice S Marriott, along with business partner Hugh Colton, opened the first A&W root beer franchise in Washington, DC.
In 1964, just before being named president of the company, Marriott’s father, founder and then-CEO J Willard Marriott, Sr, tucked a letter in his 32-year-old son’s desk drawer. The letter, printed in this book, contains guideposts that proved invaluable as Bill, Jr., blazed the trail for his company and the hospitality industry.
Part biography, part business digest, Without Reservations presents a candid perspective on achieving the pinnacle of one’s profession and lessons learned. As devoted to his family as he is to his “family” of 300,000 associates at managed and franchised hotels worldwide, Marriott reflects on compelling topics, including his three heart attacks; the impact of 9/11; and his 2011 decision to pass the CEO torch to Arne Sorenson, the first chief executive in the company’s 85-year history not named Marriott.
At 80, Bill Marriott hasn’t slowed down. He is still a company leader – now serving as executive chairman. He also has a growing following as a prolific blogger onwww.MarriottOnTheMove.com.